FREQUENTLY ASKED QUESTIONS

Which areas do you cover?
How do you ensure the quality of your cleaners?
Can I specify which day my cleaner comes?
Who pays the cleaner?
Do I need to be in?
What do I do if the cleaner does not turn up?
Who is responsible for providing the cleaning products and equipment?
What happens if I am dissatisfied?
Is there anything that the cleaners won’t do?
Is there insurance cover for any damage done by the cleaner?

Which areas do you cover?

We cover all areas within the M25 radius.

How do you ensure the quality of your cleaners?

We receive calls from prospective cleaners every week in response to our advertisements - far more than we actually need. Those who get through to our shortlist are interviewed at our head office to ensure their suitability. All our cleaners must provide us with verifiable proof of identification, address and two references, one of which has to be from a previous employer. Only a few of those who actually apply get through our screening process successfully.

As you can see, we make every effort to ensure that the cleaner is vetted thoroughly before we even introduce the cleaner to you. Of course, if you have any problems with the cleaner or your spring clean, please contact us immediately.



Can I specify which day my cleaner comes?

When you book your spring clean, we will usually arrange a date and time with you there and then. If that is not possible, we guarantee to confirm the time and date within 3 hours. You can have a same day spring clean, if it is available, at an extra cost. At the time of the booking a 25% deposit will be taken; if you do cancel, this deposit is refundable as long as you give us more than three days notice.



Who pays the cleaner?

We pay the cleaner; you pay us for the spring clean.

Do I need to be in for the cleaner?

It is entirely up to you. We would obviously prefer you to be there to let the cleaners in, however if there is time you may drop keys off at our head office in central London. We would like you to sign off the spring clean on the day to show you are satisfied with it. This ensures the cleaner will not leave until you are happy with what they have done.



What do I do if the cleaner doesn't turn up?

Our cleaners are very reliable but if this happens please phone us immediately and we will try and rectify the problem.

Who is responsible for providing the cleaning products and materials?

You provide all the equipment and cleaning materials for a spring clean. If this is not possible than we can provide our own equipment and products at an extra cost.



What happens if I am dissatisfied with the service provided by the cleaner?

In the unlikely event of you being dissatisfied, phone us immediately and we will send the cleaner back to your home until you are satisfied. We do normally ask those who book a spring clean to sign off the work at the end of the spring clean, if possible, to say that you are happy with the work that’s been carried out. This means the cleaner/s stay and do the work until you are completely satisfied.



Is there anything that the cleaner won't do?

Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning unless it's on the ground floor. Carpet cleaning has to be ordered in advance for an additional charge.

Is there insurance cover for any damages done by the cleaner?

www.perfectcleaner.co.uk has public liability insurance, which covers for major damages over £300 (e.g. damage to carpets or any objects).